But isn’t that exactly the answer to the question raised by @tim ? In order to minimise the number of DNAs the HCPs need to address the individual needs of us, the bloody awkward patients, and not treat us as items on a ticklist.
I know that http://guidance.nice.org.uk/CG15/Guidance/Adults refers to a “patient centered” approach but if you can keep that in mind while reading the rest of it, you are a better diabetic than I am!
So if it is just your job and not your life, is it any wonder that HCPs sometimes (often?) default to a ticklist approach and don’t quite manage the heights of patient centered-ness that we would wish?